Terms of Service

Last Updated: March 29, 2026

1. Agreement to Terms

By engaging Hyeland IT Solutions ("Hyeland IT," "we," "us," or "our") for IT support services, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

2. Services

Hyeland IT provides managed IT support services including, but not limited to:

Remote helpdesk support
Proactive monitoring and management
Operating system and software updates
Endpoint security management
Email administration (Google Workspace/Microsoft 365)
User support and troubleshooting

Services are provided on a best-effort basis. We are not specialized experts in every software program and provide general IT support across common business tools.

3. Service Plans and Billing

Service plans include a base monthly retainer covering proactive management and a specified number of support hours. Support hours are billed in 30-minute increments. Additional support hours beyond your plan's allocation are available at an agreed-upon rate.

Invoices are issued monthly and payment is due within the timeframe specified on the invoice. Late payments may result in service suspension or termination.

4. Client Responsibilities

You are responsible for:

Providing necessary access to systems and accounts
Maintaining current software licenses (Google Workspace, Microsoft 365, antivirus, backup, etc.)
Ensuring adequate internet connectivity for remote support
Timely communication regarding IT issues and changes
Hardware procurement and maintenance (unless otherwise agreed)

5. Onsite Support

Onsite support is available for Los Angeles-area clients with a 2-hour minimum. Onsite visits count against your plan's support hours and require advance scheduling.

6. Limitation of Liability

Hyeland IT shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to our services. Our total liability shall not exceed the amount paid by you for services in the preceding three months.

7. No Warranties

Services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee uninterrupted or error-free service, or that all issues will be resolved.

8. Data and Security

We implement reasonable security measures to protect your data. However, you acknowledge that no method of electronic storage is 100% secure. You are responsible for maintaining your own data backups.

9. Termination

Either party may terminate services with 30 days' written notice. You remain responsible for payment of services rendered through the termination date. No refunds will be provided for unused support hours or partial months.

10. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of material changes by email or through our website. Continued use of our services after changes constitutes acceptance of the modified terms.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

12. Contact Information

For questions about these Terms of Service, contact us at:

Hyeland IT
Email: info@hyeland.com
Phone: +1 (213) 315-3410